Question 1

How to order?

Accepted Answer

The website accepts the following payment methods

【Payment】

Credit Card

【Shipping】

If the order amount for supermarket pickup is less than NT$1,200, a shipping fee of NT$65 will be charged.
If the order amount for home delivery is less than NT$2,000, a shipping fee of NT$130 will be charged.
(Free shipping is only available for the same delivery address during the same period. If additional delivery addresses are required, the cost will be charged based on the size of the additional package.)

【Product delivery】

The main island area uses t-cat Logistics for delivery, and CVS pickup is provided by 7-11 and FamilyMart.
Self-pickup address: Shop B24, B1, No. 152, Section 1, Zhongshan Road, Banqiao District, New Taipei City 220
(It takes about 3-7 days from receipt of order, shipment to completion of delivery. The actual delivery time needs to match the logistics company’s operating time and capacity. Delivery on the specified date and time period cannot be guaranteed. Thanks for understanding.)

Question 2

how to brew herbal tea?

Accepted Answer

Hot:
Take 2g of tea leaves or one tea bag, and mix with 250-350 ml of hot water. Steep for 3-5 minutes before drinking. It can be steeped multiple times according to personal preference.
Cold:
Take 2g of tea leaves or one tea bag, and mix with 500-600 ml of room temperature water. Refrigerate for 6-8 hours for the best flavor.
Mulled wine:
1. Pour 250 ml of red wine into a pot, add a Berries tea bag, heat to 70°C, and add 1g of sugar.
2. Pour 250 ml of red wine into a pot, add a Woman's Activity tea bag, heat to 70°C, and add orange or apple slices according to personal preference.

Question 3

How should herbal tea be stored?

Accepted Answer

Keep the herbal tea in its original packaging at room temperature. Be sure to check the expiration date indicated on the packaging.

Question 4

What is the difference between German herbal tea and ordinary tea?

Accepted Answer

German herbal tea is a beverage that fits any occasion and season perfectly. Crafted from natural plants, it boasts an authentic aroma and incorporates the unique properties and advantages of diverse botanicals. Offering both flavor and functionality, it serves as a go-to choice for daily health maintenance in Germany, even being recommended by doctors as a natural remedy.

Question 5

Are natural herbal teas officially certified?

Accepted Answer

All products are FDA approved and certified by "European Leaf," ensuring stringent quality control to guarantee environmental, producer, and customer safety.

Question 6

What are natural flavorings?

Accepted Answer

According to FDA regulations, only plant spices extracted from fruits, vegetables, herbs, barks, buds, roots, leaves, etc. that can impart aroma to food and are not artificially chemically synthesized can be labeled as "natural spices".

Question 7

Why aren't tea bags transparent?

Accepted Answer

We utilize food-grade non-woven tea bags, which may differ aesthetically from conventional transparent ones. However, safety remains our top priority. These bags won't degrade over time, and there's no concern about harmful substances leaching into your brew.

Question 8

Return and exchange policy

Accepted Answer

【Cooling-off Period】
Except for food that is easy to perish and has a short shelf life (will expire when returned/cancelled), customized products, newspapers, periodicals or magazines of the current issue, unpacked audio-visual products or computer software, game point cards, and others Except for products such as point cards and opened personal hygiene products that are not applicable to the 7-day cooling-off period according to the "Applicable Guidelines for Reasonable Exceptions to the Right to Cancellation of Communications Transactions", you will have a 7-day cooling-off period from the time the product is delivered (7 days including holidays).

Should you wish to return the product, please contact our customer service team within 7 days of receiving the item, providing details such as your name, order number, contact number, name of the product to be returned, reason for return, and accompanying photos. Our customer service team will assist you with the return or exchange process promptly upon receipt of your request.

Customer service email: herbaltea1709@gmil.com
Contact address: Shop B24, B1, No. 152, Section 1, Zhongshan Road, Banqiao District, New Taipei City 220
Service Hours: Monday to Sunday 11:00-20:00

[Instructions for returns and exchanges]

Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7-day cooling-off period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; such as this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.

Returns cannot be accepted under the following circumstances:
1. The product appreciation period exceeds 7 days.
2. The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
3. The packaging of the returned goods is damaged and incomplete, or the invoice and accessories are missing.
4. Malicious or large-scale returns.

【Return Process】
Contact our customer service team → Confirm eligibility for exchange → Prepare complete items and invoices → Provide collection time, contact information, and address → The logistics will be arranged by our designated logistics company.

[Refund Instructions]
Credit card: Upon successful confirmation of the return, the refund amount will be directly credited to the original payment credit card account.

常见问题解答